Training: Supporting your team in change

Not certifying


This training will introduce you to the key steps and behaviors to adopt as a manager to succeed in supporting change. Thanks to it, you will be able to carry out a complete analysis of the problems linked to change and to accompany them.

Participant profiles

  • Managers
  • Team Leaders


  • Understanding human representations and behaviors in the face of change
  • Giving meaning to change to lift team blockages
  • Use facilitating communication techniques
  • Support employees in the various stages of change


Course content

Representations of change

  • Know the different sociological approaches
  • The systemic approach needed for change
  • Unstable balance: homeostasis
  • The different types of behavior in the face of change: welcoming and controlling your own reactions
  • The origins of resistance to change
  • Questioning and the grieving process: identifying the brakes and contradictions
  • The representation of change: a filter question
  • Attitude towards change: change followed or change experienced
  • Identify the key actors of change and identify their position: allies, torn apart, indifferent, opponents
  • Potential losses and gains, real or assumed

Adapting to change

  • Identify the different types of behavior over time: shock, questioning, re-mobilization, commitment
  • Adapting behaviors and attitudes: between adaptation and reaction. Find possible “hidden gifts”
  • Establish the cost / benefit balance of the change for its employees
  • Analyze the stressors in change
  • Understand the challenges and key stages of personal development: self-knowledge, self-confidence and self-confidence

Giving meaning and motivating change

  • Using change as a factor for progress
  • Build a message that gives a clear vision of change
  • Clarify the objectives of the change. Help the other to this clarification
  • Know how to trigger change and motivate around change
  • Motivate by finding the positive function. Building on the flaws of the old system
  • Develop the positive thoughts of your employees
  • Understanding the filters that pollute interpersonal communication

Communicating around change

  • Share your ideas
  • Implement fertile communication. Share the change and make it attractive to all
  • Know the basic principles of communication. Positive communication
  • Identify barriers to communication
  • Active listening: a communication tool for change. Posture and techniques
  • How to organize a participatory meeting? The four strong points to prepare it
  • How to conduct a meeting to gain acceptance for the change?
  • Master the key steps to lead a participatory meeting
  • Rely on leaders. Identify actors and act

Support change

  • Knowing the three determining criteria for committing or not to change
  • Understand the effect of everyone’s change
  • Management anticipation and planning of change
  • Identify the change project in order to better support it
  • Identify the six key stages of change management: from ownership to management
  • Build your communication plan: objectives and means implemented
  • The “small steps” policy: defining micro-steps allowing rapid results to be obtained
  • Regulate emotions
  • Mastering the steering tools for managers
  • Establish the change dashboard
  • Detect any anomalies and drifts
  • Practicing local management: individual and collective support


  • Digital coursware included

Lab / Exercises

  • Situation
  • Work in group
  • Work on lived situations
  • Feedback from experiences

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 1'300.-
Inclus dans ce cours
  • Training provided by a domain expert
  • Customized situational activities tailored to your challenges
  • Digital documentation and support materials
  • Achievement badge

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Horaires d’ouverture

Du lundi au vendredi, de 8:30 à 18:00.


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Opening hours

Monday to Friday, from 8:30 am to 06:00 pm.

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