Training: Community Management

Ref. DM-CM
Duration:
3
 days
Exam:
Not certifying
Level:
Fundamental

Description

This training is intended for entrepreneurs, communication officers, future community managers wishing to learn the basics of animation on social networks. During this training participants will learn the basics and main techniques of community management.

Participant profiles

  • Profiles of participants
  • Communication Manager
  • Marketing Manager
  • Entrepreneur
  • Professional
  • Community Manager

Objectives

  • Know how to define a Community Management strategy
  • Know the principles of moderation

Prerequisites

  • Basic knowledge of internet browsing

Course content

Module 1: Community Management user manual

  • Definition of the Community Manager’s missions
  • The challenges of Community Management
  • Animation of posts (structures of publications on social networks)

Module 2: Build the community and measure the actions of Community Management

  • Building and animating communities
  • Streaming and tense and structured monitoring
  • Key indicators
  • Possible tools to implement (Buffer, Hootsuite)
  • Knowledge quiz

Module 3: Moderation on social networks

  • How to moderate
  • Preventing a bad buzz / Treating a bad buzz
  • Facebook Page Exercise

Documentation

  • Digital courseware included

Complementary courses

Temptraining funding

ITTA is a partner of Temptraining, the continuing education fund for temporary workers. This training fund can subsidize continuing education for anyone who works for an employer subject to the Collective Work Agreement (CCT) Rental of services.
Prix de l'inscription
CHF 1'850.-
Inclus dans ce cours
  • Training provided by a domain expert
  • Customized situational activities tailored to your challenges
  • Digital documentation and support materials
  • Achievement Badge

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lun18Nov(Nov 18)09:00mer20(Nov 20)17:00Genève, Route des Jeunes 33B, 1227 Carouge Etiquettes de sessionDM-CM

Horaires d’ouverture

Du lundi au vendredi, de 8:30 à 18:00.

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Opening hours

Monday to Friday, from 8:30 am to 06:00 pm.

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