Training: Holding accountability discussion

Ref. TEAM-CVS

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Duration:

2

days

Exam:

Not certifying

Level:

Fundamental

Funding:

Eligible

Home > Trainings > Soft Skills > Team and People Management > Holding accountability discussion

Description

This two-day training is a tool for handling conversations when expectations are violated, commitments are broken and inappropriate behaviour.

Participant Profiles

Managers
Directors

Objectives

Raise and address sensitive issues
Take charge of yourself and initiate the conversation
Stay focus and maintain the dialogue
Skilfully respond when your interlocutor becomes defensive
Acquire skills to help your colleagues change attitudes

Prerequisites

No prerequisites

Course Content

What accountability discussion to hold
- Pick the right level
- Explore consequences and intention
Be prepared
- Master your thoughts and feelings
- Look at the six sources of influence
Start an accountability discussion
- Build safety
- Describe the gap
- Listen to understand and ask questions
Help others want to take action
- Make the right behaviour motivating
- Explore natural consequences
- Match method and circumstances
When others face ability barriers
- Jointly explore root causes
- Allow others to come up with workable solutions
Stay focused and flexible
- Create trust
- If other problems emerge, decide how to deal with them
- Respond appropriately when others become emotional
Agree on a plan and follow-up
- Decide who does what by when
- Follow-up

Documentation

Digital courseware included

Lab / Exercises

Active and experiential learning methods with role plays and practical exercises to contextualise learning and make it relevant to their job
Combination of group work and individual reflexion to raise self-awareness
Models and techniques to help people get the most of this learning experience
Personalised feedback

Complementary Courses

Eligible Funding

ITTA is a partner of a continuing education fund dedicated to temporary workers. This fund can subsidize your training, provided that you are subject to the “Service Provision” collective labor agreement (CCT) and meet certain conditions, including having worked at least 88 hours in the past 12 months.